To solve eventual technical problems (as well as to support the Customer with additional personalizations, modifications, …), the e.d.c. technicians can ask for the return in e.d.c. plant of a system (mainly if it’s particularly old or if the activities to be done involve more departments – hardware, software, mechanics and/or measurements – which would require the contemporary service of more technicians) or propose a service directly at the Customer’s plant.
The evaluation about how to solve the situation is done with the target to solve it in the best, fastest and cheapest way possible. E.d.c. always propose to the Customer the soonest date available for the service, in consideration of all the activities already planned and of the technicians availability. By the way, it’s also possible to establish dedicate agreements which guarantee the e.d.c. response time in a defined time (24h - 48h).